In the other is to hold the five steps of the 10 steps , 10 steps meant when guests came. All actions must be stopped Eye contact and smile to greet guests five steps represent the start and ready to serve, and so on.
In the hotel to hold another rule, is a rule 10 step 5 step is 10 step means when the guests came, and pausing must every action, eye contact and smile to the guests. 5 step means began to greet and ready to serve.