ในช่วงแรกของการประชุม คุณpunnarong

During the first meeting you punnarong (learning and development manager), describes the history of the Hilton Hotel was founded by mr.conrad hillton under his dream that "to fill the earth with the light and. warmth of hospitality "by being the first choice of hotel guests, team members,.and owners alike, and also to define the hilton by each letter is significant potential with h = hospitality, i = integrity, l-leadership, t = teamwork,.o = ownership and n = now, with this motto that the customer will not get anywhere in the world. Will always receive quality service to all present
hilton hotel in the world, almost 4,.000 hotels in 90 countries. Branded in the 10 brands together. Which meet the needs of each client, from luxury to include timeshare waldorf astoria, conrad, hilton, doubletree, embassy suites, hilton garden inn, hampion, homewood suites,.home2 suites by hilton and hilton grand vacations (in Thailand, but there are just 3 of 8 hotels brand only) with a focus on quality assurance and customer service as the core of the business model.In addition, quality control to maintain a variety of brands, including 10 brands that is unique. To ensure that customers are always satisfied with your stay at the hotel.Is to create a culture of global culture "blue energy" in each hotel. The concept of the branch in the usa.Meaning "their passion to live their values, deliver their promise and celebrate their stories. It's an expression of the unique spirit they show to our guests, their communities, and each other as hilton team members." Blue energy fuels our culture. , and enables us to deliver service with positive spirit, strength and passion.Not only is the aim of the gospel across the world, but also at all levels and all departments adhere to all employees in the organization. As a representative of the hotel said. Even the technicians who work at the ritz carlton hotel.the best technician in the world with an organization like this to convey our commitment to employees at all levels have been shown to be very high and that leader commitment to the empowerment of employees at all levels, with the belief that the more serious. more empowerment.It is very important that all staff have created an excellent service to customers as a service from the heart ever
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There are three major topics 1.guess 2.csr 3.our employees were divided into groups of 10 people, a total of 30 people who want to volunteer: everyone in the group can offer feedback to think out of box
.Tours for every employee has engaged in creative solutions and services together. Also encourage employees to feel committed to the organization

.For years, this millennium hilton bangkok has focused on the issue of corporate social responsibility csr is 
 and environmental organizations. Which is operating under ethical principles and good management.Leading to sustainable development
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.The hotel will be managed by the university seminar for students interested in an internship with the hotel. If students are working well, it has been proposed up to the hr department to hire to work on graduation.Such as cleaning staff. The starting salary of 9,.000, with a probation period of 4-5 months, and when the work is complete. 18 months to be promoted to assistant manager in the workplace is not. Most often this is a new staff position (gen-y) is a behavioral job.Since in the line to change hotels frequently have jobs and money to update the other higher. Gen-y people want to succeed and grow in your career faster
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And the 9 box performance-potential. matrix to assess employees. โดยจัดพนักงานที่มีปัญหาให้ตรงกับงานที่เขาถนัดเพื่อเพิ่มประสิทธิภาพในการทำงานของคนๆนั้นและคอยติดตามผลการทำงานอย่างใกล้ชิด

Training employees to understand and learn the cultural conflict is the conflict of cultures of people in each country. What should and should not do with the state. For example.It is considered rude to lick one another culture
.The main target of the millennium hilton bangkok with India, China and Korea. This requires an interpreter to communicate the most Korean people can not speak English

.The management evaluates staff annually the first time and a small survey every six months to every employee that the problems encountered during six months ago and share ideas to find solutions together


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a
.Hotel business is a service business that requires skilled staff to serve the customer is satisfied and impressed them. Need hr department in planning directors. From planning, recruitment, selection, training, evaluationThe design awards yields attracted guests such as a watch and put the name of the employee - the employee will receive $ 200 in return.So
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It is not surprising that it is often for a good hr. Hotels in the 4-5 star category because the "people" as a key to business success.

In the first part of the meeting, Mr. punnarong (learning and development manager) Described as "the Hilton that was founded by mr conrad hillton. Under his "dream" To fill the earth with the light and warmth of hospitality "by being the first choice of hotel guests, team members, And owners alike, and also provided the definition of hilton, each essential letters with significant latent space is h = hospitality, i = integrity, teamwork, t = l-leadership, O = ownership and n = now with this motto, no matter where in the world the customer service they will receive quality service, even with all the current hilton family
worldwide nearly 4,0 in 90 countries around the world. Under the brand name 10 brands that respond to the needs of individual customer groups, ranging from luxury to the Waldorf Astoria includes timeshare, Hilton, Conrad, DoubleTree, Embassy Suites, Hilton Garden Inn, Homewood Suites, Hampion, Home2 Suites by Hilton and Hilton Grand Vacations (in Thai only 3 brands from all 8 Hotels), the importance of quality insurance and customer service as our main business model. There is also a wide variety of quality control in order to keep both brands, is one of 10 brands that are unique, and to guarantee that the customer will receive customer satisfaction every time when you stay at the hotel. Is to create a culture of global culture "Blue energy" in each branch as well as the main concept in the USA. Means "Their passion to live their values, deliver their Promise and celebrate their stories." It an expression of the spirit they show unique to our Guests, their communities, and each other as Hilton Team Members "BLUE ENERGY fuels our culture, and enables us to deliver service with positive spirit, strength and passion. Not only upheld the aim of all branches around the world, but also upheld in all levels and all departments to all employees in the organization. As the agents say even a technician who worked at the Ritz Carlton Hotel.  The best technician in the world by the Organization to convey this dedication to employees at all levels have shown that a very high Commitment to Leader and employee Empowerment at all levels to seriously believe that there are even greater Empowerment. That is very important that every employee can be a creative and excellent service to customers. The service is called from heart!
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There are topics by 3 1.guess 2.CSR 3.Our employees as a group of 10 people, including the end of 30 people from those who would like to become a volunteer, everyone in the group can offer a powerful opinion. think out of box
.So that all employees have a shared problem solving in suan and creative services. Also encourage employees in an organization feels bound to

.Millennium Hilton Bangkok this year have focused on the subject of CSR: corporate social responsibility and environment of the organization. Who is conducting business under the principles of ethics and good management. An introduction to sustainable development

There will be seminars on various universities to get students interested in internship with the hotel and if the student works will be nominated to the HR Department to hire them to work when they graduated. Such as maid service contains a salary starting at 9,0 baht at a time through probation is 4-5 months and 18 months of work due to be promoted to Assistant Manager in active section. In most cases, this position is often representative of new generation (Gen-Y) have the job behavior. Because in addition to routing must be changed frequently in order to get a job and higher suites. Gen-Y workers because of the need to succeed and grow in line shortly
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Performance-Potential Box 9 principle and Matrix. supply offered by corporate employees, employees who have difficulty with tasks that they prefer to enhance the person's work and keep track of the results closely

.There are training employees to understand and learn about Cultural conflict is a conflict of culture workers in each country. What should do and should not do with their national team, for example, But it's just another vulgar culture lick it.
.The Millennium Hilton bangkok has a target. The Incas, China and Korea, which rely on interpreters to communicate because most people in Korea can't speak English.

.And the employee is offered once a year, and a small survey. Every 6 months, so that all employees indicate problems encountered during the past 6 months and share ideas in order to find a solution for sharing


summary

.The hotel business is a service business. Skilled staff of customer service will be pleased and impressed. Rely on HR departments in planning, management, people, ranging from planning, recruiting, selection, training, assessment. By designing a system to award compensation that attracts attention like writing and enter the name of the employee, the employee-paid 200 baht compensation. So

HR that are the hallmarks of superior, often finding himself in various hotel levels 4 – 5 stars because this type of business is "people" is the key to creating a successful exploitation business.

In the first part of the conference, you punnarong (learning and development Manager) has been described as a source of the towering majestically above that was founded by mr.conrad hillton under his dream that "To fill the earth with the light and warmth of hospitality" by being the first choice of hotel guests, team members,and owners alike, and also have pop-up of the Hilton, each character significant latency is H = hospitality, I = integrity, L-leadership, T = teamwork,o=ownership and N = now with this motto, not that they will be received in the world, it will be available at any service is always a high quality, all current
Hilton worldwide to its sister hotel is almost 4,000 in 90 countries around the world under the brand chain in 10 brands, which meets the needs of each customer group from luxury to timeshare with Waldorf Astoria, Conrad, Hilton, DoubleTree, Embassy Suites, Hilton Garden Inn, Hampion, Homewood Suites,2 Home Suites by Hilton and Hilton Grand Vacations (but in Thailand only 3 brands only, from all 8 hotel) by the importance of quality assurance and customer service is at the heart of the pattern as a businessThere is also a variety of quality control for the purpose of maintaining the brand is one of the 10 brands that have a unique, and to guarantee that the customer will be satisfied every time when you stay at the hotelCulture culture is to create global "Blue energy" in each of the hotel's main branch in USA concept.There is nothing that "Their passion to live their values, and deliver their Promise celebrate their stories. It' s an expression of the unique spirit they show to our Guests, their communities, and each other as Hilton Team Members." BLUE ENERGY fuels our culture, and enables us to deliver service with positive spirit, strength and passion.Not only is a goal of all stakeholders globally but also ethically at all levels and every agency to all of the employees in the organization, as a representative from the hotel told me that even the technicians working at Ritz Carlton HotelThe best technician in the world with the organization that will be broadcast this commitment to employees at all levels have shown that Leader Commitment must be very high and there is a Empowerment to employees at all levels are seriously by the belief that the more Empowerment.which is a very important to all of the employees can be creative, service excellence, with a customer service that is called from the heart;

by a large section 3: 1. guess 2. CSR 3. Our employees are divided into a total of 30 groups of 10 people, from people who want to volunteer
everyone in the group can submit feedback think out of box
so that all of the employees are involved in the ส่วร solve the problem and create a service to encourage employees to share in the organization felt bound to the Organization

For this year the Millennium Hilton Bangkok. Emphasis will be placed on the on the subject of CSR there is the responsibility to society and the Environment 
 organization which is under the business ethics and management.This leads to the development of sustainable

The hotel will be held in accordance with the university students who are interested to get into the hotel internship with the student and, if the work is good to be nominated by the HR to hire to work at the end of a study.For example, employees salaries are starting to clean the 9,000 Baht, probation is a period in the past 4 - 5 months, and 18 months after operation, it can be promoted to Assistant Manager in the work is most often, and this position is an employee of the new generation (Gen - Y). It is behavior jobDue to the call of the hotel must be changed frequently to provide financial position and playroom. Because of Gen - Y to the success and growth of the speed work

and the 9 Box Performance - Potential Matrix drawings, employees in the organization, there is a problem with your employees to match the work that he was handed to increase the efficiency of the work of that person, and will follow up on the work closely

There is a staff training to understand and learn Cultural conflict is a conflict of culture of the people of each country what you should do and should not do with their respective national, for examplebut it's quite rude to another culture, licking
The main target is the Millennium Hilton bangkok is one of the Internet, which have to rely on Chinese and Korean interpretation of communication because most Koreans are not able to speak English.

There are drawings and the management staff once a year 1 times, and a small survey every 6 months so that all of the employees told me that there was a problem encountered during the past 6 months and share ideas to find a solution together




SummaryThe hotel business is a service business that has made good employees have to rely on the customer service, will be satisfied, and impressive reception HR must rely on the management of the plan from the planning screening, selection, training, assessment.The system is designed to yield attractive prizes such as guests and write to enter the name of the staff - The employee will be rewarded 200 Baht.So

it is not surprising that it is often the HR embarrass me in the hotel, a 4 - 5 star because this type of business is "the man" is the key to business success