Yum Restaurants International (Thai

Yum Restaurants International (Thailand) Co., Ltd.Yum Restaurants International (Thailand) Co., Ltd. while it was called Tricon Restaurants International (Thailand), was recognized as one of the Best Employers in Asia and honored as one of the best places to work in Thailand by global management consulting firm Hewitt Associates and Dow Jones, the publisher of Far Eastern Economic Review and The Asian Wall Street Journal.Yum! Brands Inc., U.S.A, based in Louisville, Kentucky is the world's largest restaurant company in terms of system units with over 32,500 restaurants in more than 100 countries and territories. The company currently operates 3 restaurant brands - KFC, Pizza Hut, Taco Bell. In Thailand, KFC is the leader in the entire quick-service restaurant industry.Our company always focuses on people, culture recognition, employees' investment and financial rewards. We believe in building people and highly recognize their valuable contribution towards the company At Yum! Brands, we put people first. Our stores are run by people who know and love the restaurant business. We are always looking for people who have strong leadership skills and people management skills, people who are fast learners, energetic and service-minded. If you think you are a team player, dependable and responsible, you can share in our success.Great people who will make Yum! Brands not only the world's largest restaurant company, but also the industry leader in shareholder return and employee satisfaction.Customer Service Center Training & System Executive 14 Feb 14Purpose of Position : To develop and fine tune call center training & operation system to ensure training excellence and call center operation excellence. Major Duties and Accountabilities: Works closely with the CSC Support Coach in developing and fine tune call center day-to-day operation and problem solving system. Develop and introduce relevant tools for one-system call center training in basic skills and customer focus. Develop and fine tune Customer Experience Monitoring (CEM) process and tools that match to CHAMPS Check requirement to escalate customer experience at all call center touch points. Explore and customize Career Appraisal Path and people development curriculum to ensure effectiveness of call center people capability building through people pipeline. Develop and fine tune Yum! culture training and activity to be live in all team members. Lead on call center innovation (System B) through exploring and implementation. Develop and keep-it-alive fine tuning new CSR recruitment, selection and training programs Ensure there are sufficient and effective training, assessment and/or certification for all call center team soft and hard skill training Ensure there is sufficient and effective communication on new promotions, new campaigns, pricing strategies, new policies and/or public relation announcement among all call center team in accurate and timely manner. Prepares and updates related training and people development program, CEM and new innovation program reports to ensure the accuracy and timeliness of the information necessary for management decisions. Performs other duties as assigned by direct supervisor.Qualifications Male or Female age 30 years and above Bachelor Degree in Business Administration of related field. At least 3-5 years of hands-on work experience in QSR business, Call Service Center training, Operation System or customer service quality assurance Good communication, team-building and interpersonal skills Step Change Thinker, Customer Mania Maniac who enables Take the Hill Teamwork Able to work under pressure and ability to get things done in effective timeline Able to communicate effectively in English and good computer skill.Contact AddressHuman Resource Department Yum Restaurants International (Thailand) Co., Ltd.Tel : 0-2653-2900 Email : th-recruitment@yum.com

Yum Restaurants International (Thailand) Co., Ltd. Yum Restaurants International (Thailand) Co., Ltd. while it was Called Tricon Restaurants International (Thailand), was one of the Best Employers As recognized in Asia and one of the Best As honored. Places to Work in Global Management Consulting Firm Hewitt Associates Thailand by Dow Jones and, the Far Eastern Economic Review and Publisher of The Asian Wall Street Journal. Yum! Brands Inc., USA, based in Louisville, Kentucky is the world's largest restaurant company in terms of system units with over 32,500 restaurants in more than 100 countries and territories. The company currently operates 3 ​​restaurant brands - KFC, Pizza Hut, Taco Bell. In Thailand, KFC is the Leader in the entire quick-Service Restaurant Industry. Our Company always focuses on people, Culture Recognition, employees' Investment and Financial rewards. We believe in building people and highly recognize their valuable contribution towards the company At Yum! Brands, we put people first. Our stores are run by people who know and love the restaurant business. We are always looking for people who have strong leadership skills and people management skills, people who are fast learners, energetic and service-minded. If You Think You are a Team Player, dependable and responsible, Can You share in our Success. Great people Who Will Make Yum! Brands not only the World's largest Restaurant Company, but also the Industry Leader in Shareholder Return and employee satisfaction. Customer Service Center Training & System Executive 14 Feb 14 Purpose of Position: To develop and fine Tune Call Center Training & Operation System to ensure Training Excellence. and Call Center Operation Excellence. Major Duties and accountabilities: Works closely with the CSC Support Coach in developing and fine Tune Call Center Day-to-Day Operation and Problem solving System. Develop and introduce relevant Tools for one-System Call Center Training in Basic. Skills and customer Focus. Develop and fine Tune Customer Experience Monitoring (CEM) Process and Tools that Match to CHAMPS Check Requirement to escalate customer Experience at all Call Center touch points. Explore and Customize Career Appraisal Path and people Development Curriculum to ensure effectiveness of Call. Through Building people capability Center people pipeline. Develop and fine Tune Yum! Culture Training and Activity to be Live in all Team members. Lead on Call Center Innovation (System B) Through exploring and implementation. Develop and Keep-it-Alive fine Tuning New CSR Recruitment, selection and Training programs Ensure there are sufficient and effective Training. , Assessment and / or Certification for all Call Center Team Soft and hard Skill Training Ensure there is sufficient and effective Communication on New Promotions, New campaigns, Pricing Strategies, New Policies and / or Public relation announcement among all Call Center Team in Accurate and timely. manner. Prepares and Updates Related Training and people Development Program, CEM and New Innovation Program reports to ensure the accuracy and timeliness of the information necessary for Management decisions. Performs Other Duties As assigned by Direct supervisor. Qualifications Male or Female Age 30 years and above. Bachelor Degree in Business Administration of Related field. At least 3-5 years of Work Experience Hands-on in QSR business, Call Center Training Service, System Operation quality or customer Service Assurance Good Communication, Team-Building Skills and interpersonal Step Change Thinker,. Customer Mania Maniac Who Take the Hill Teamwork enables Able to Work under pressure and ability to Get Things done in effective Timeline Able to Communicate effectively in English and Computer Skill good. Contact Address Human Resource Department Yum Restaurants International (Thailand) Co., Ltd. TEL: 0-2653-2900 Email: Th-recruitment@yum.com

Yum Restaurants International (Thailand) Co, Ltd.

Yum Restaurants International (Thailand) Co, Ltd. While it was called. Tricon Restaurants International (Thailand), was recognized as one of the Best Employers in Asia and honored as one of the. Best places to work in Thailand by global management consulting firm Hewitt Associates and, Dow JonesThe publisher of Far Eastern Economic Review and The Asian Wall Street Journal.

! Brands Yum Inc, U.S.A based in Louisville,,, Kentucky is the world 's largest restaurant company in terms of system units with, over 32 500 restaurants in more than 100 countries. And territories. The company currently operates 3 restaurant brands - KFC Pizza, Bell, Hut Taco, In Thailand.KFC is the leader in the entire quick-service restaurant industry.

Our company always focuses on people culture recognition,,, Employees' investment and financial rewards. We believe in building people and highly recognize their valuable contribution. Towards the company At Yum! Brands we put, people first. Our stores are run by people who know and love the restaurant business.We are always looking for people who have strong leadership skills and people, management skills people who are, fast learners. Energetic and service-minded. If you think you are a, team player dependable and responsible you can, share in our success.

Great. People who will make Yum! Brands not only the world 's largest, restaurant companyBut also the industry leader in shareholder return and employee satisfaction.
Customer Service Center Training & System. Executive 14 Feb 14

Purpose of Position:

To develop and fine tune call center training & operation system to ensure. Training excellence and call center operation excellence.

Major Duties and Accountabilities:

.Works closely with the CSC Support Coach in developing and fine tune call center day-to-day operation and problem solving. System.
Develop and introduce relevant tools for one - system call center training in basic skills and customer focus.
.Develop and fine tune Customer Experience Monitoring (CEM) process and tools that match to CHAMPS Check requirement to. Escalate customer experience at all call center touch points.
Explore and customize Career Appraisal Path and people development. Curriculum to ensure effectiveness of call center people capability building through people pipeline.
Develop and fine. Tune Yum!Culture training and activity to be live in all team members.
Lead on call center innovation (System B) through exploring. And implementation.
Develop and keep-it-alive fine tuning new CSR recruitment selection and, training programs
Ensure. There are sufficient and, effective training assessment and / or certification for all call center team soft and hard skill. Training
.Ensure there is sufficient and effective communication on new promotions new campaigns, pricing strategies new policies,,, And / or public relation announcement among all call center team in accurate and timely manner.
Prepares and updates related. Training and people, development programCEM and new innovation program reports to ensure the accuracy and timeliness of the information necessary for management. Decisions.
Performs other duties as assigned by direct supervisor.



Male Qualifications or Female age 30 years and above
. Bachelor Degree in Business Administration of related field.
At least 3-5 years of hands-on work experience in, QSR businessCall Service, Center training Operation System or customer service quality assurance
Good communication team-building,, And interpersonal skills
Step, Change Thinker Customer Mania Maniac who enables Take the Hill Teamwork
Able to work under. Pressure and ability to get things done in effective timeline
Able to communicate effectively in English and good computer. Skill Contact Address.



.Human Resource Department

Yum Restaurants International (Thailand) Co, Ltd.

Tel: 0-2653-2900 Email: th-recruitment@yum.com

.