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This research aims to: 1. to compare the operational service with proactive behaviour variables, psychological and social characteristics of the employee groups and overall better tag with a different cheese wasangkhom.2. to study the interaction between the psychological and social characteristics that affect the behaviour of employees, good practices proactive service tag and a group that has different wasangkhom cheese. 3. in order to predict the behavior of proactive service operations with variables, psychological and behavior characteristics of social good tag. Samples used in the study is that the customer service representative in the customer service tag number 26 branches around the country well, both men and women, the number of 300 people. The tools used to collect the data in this study consists of 9 steps: General information (General style sheet wasangkhom) The questionnaire aims to behavior mental characteristics: the future-self control. Loyalty towards the organization. Motivation to seek practical and proactive attitudes questionnaire about service characteristics, including the support of social enterprise, social transfers and queries about the behavior of all proactive service to analyze data using statistical tests t describe statistics (t-test) and (F-test) F test statistic, statistics, two-way ANOVA (Analysis of Variance Two-Way) statistics, regression analysis, multiples the sequences (Hierarchical Multiple Regression Analysis). The research results showed that: 1. the relationships between variables and found a style aimed at the future. – Control and support from their organization that affect the behavior of all proactive service in small groups: an employee with a master's degree. (P < .05) and found 2. relationship between variables of loyalty towards the Organization and social transfers affect the behavior of all proactive service in small groups: an employee who is age 1-5 years and 10 years of seniority (P < .05) and found between the 3.Variables of motivation to be successful with a hunger for recognition, an enterprise that the atmosphere can affect the behavior of all proactive service in small groups: employees, level of study, master's degree and who have a position. Retention (P < .05) 4. find the predicted behavior for all proactive service found that mental style 4 variables variables can predict the behavior of the proactive work of the employee, the better tag has a 5.7 per cent predicted significant support from poor organization and realization.The drug organization, and so in small groups by interpreting a maximum in the male group. The prediction is supported by the Organization and recognized in the Organization interpreting Service is a minimum in the Device Group with no significant prediction is found a significant statistical level .05 when social behavior variable 3: support from the Organization's political inheritance.Ngakhom awareness in the Organization added a selection of juices, add 2 to control the influence of the variables in the order 1, it appears that the social set of characteristics can predict the behavior of the proactive work of employees well, the tag has a 14 per cent predicted significant. Hunger for achievement motivation Attitudes towards proactive awareness services organization and atmosphere in small groups for all types, predict increased. By doing this, the highest rise in the male group, with a prediction that is aimed at the future style. -Self control Hunger for achievement motivation Organizational support and recognition, the atmosphere in the Organization interpreting the lowest increase in the female group with a prediction that is proactive attitudes towards services is recognized in the organization.

This study aims to compare the behavior 1. Practice proactive services with variable characteristics, mental and social aspects of DTAC overall and groups with different social Organic
2. To study the interaction between the characters. mental and social characteristics that affect performance, proactive services of DTAC overall and groups with different social life. 3. To predict service performance proactively. With variable characteristics, mental and social aspects of employee DTAC
samples used in this study is customer service staff in offices across the country dtac number 26 in both men and women. 300 people
used to collect data in this study consists of nine episodes, including the study. (A common feature of social life) questionnaires mental characteristics, including the future orientation - its control. Loyalty to the organization Achievement Motivation Attitude and proactive service performance query about social features include the support of the organization. Social relay And questionnaires about habits, practices and proactive service. Data analysis Descriptive statistics Using statistical test t (t-test) and test F (F-test) statistics, two-way ANOVA (Two-Way Analysis of Variance) statistical analysis of multiple regression sequence. (Hierarchical Multiple Regression Analysis)
results showed that the interaction between variables 1. Meet the future orientation - their control and support of the organization. Affecting Behavior perform outreach work in small groups, including employees with a master's degree (P <.05) 2. interaction between variables found loyalty to the organization and to convey to the society. Affecting Behavior perform outreach work in small groups, including employees who worked for 1-5 years, and employees who work 10 years of age (P <.05) 3. Meet interaction between variables. motivation and perceived organizational climate that affect the behavior of practical work proactively in subgroups including staff education, master's and employees with jobs Retention (P <.05) 4. a. Find the predicted behavior of the operator proactive services that variable nature of mental four variables can predict the behavior of proactive services of DTAC, the total percentage of 5.7 is the prediction is supported by. organization And the perceived climate of the organization. And in small groups predict the highest among males. The prediction is supported by the organization. And the perceived climate of the organization. Device Service predicted the lowest among the major predictors are no significant statistical level. 05 when a third variable social features, including support for the organization. Social relay Recognition in the corporate environment He added a predictor 2 when controlling influence of variable number one constant that sets social characteristics can predict the behavior of proactive services of DTAC, the total was 14 per cent are predicted. The key is motivation. Attitudes toward the proactive service. Recognition in the corporate environment And in every subgroup is predicted to increase. The predicted increase was highest among males. The predictor is the future orientation - control their motivation. Support from the organization And the perceived climate of the organization. Predict lowest increase among females. The predictor is the attitude of outreach work. Recognition in the corporate environment

The purpose of this research is 1. To compare the operation behavior proactive service with psychological and social aspects of ตัวแปรลักษณะ customers and employees the overall group with different
2 social biology.To study the interaction between psychological and social characteristics that affect the behavior and performance of the overall network proactive service staff group with different social and biological 3.In order to predict the performance of a proactive service With psychological and social aspects of characteristic variables of employee company
.The sample in this study is the customer service staff in the office customer service customers throughout the 26 branch, both male and female number. 300 people
.Data were collected in the study were 9 when including a general inquiries (general characteristics Biological Society). Questionnaire psychological characteristics, including อนาคต- orientation and self control, loyalty to the enterprise.The attitude and practice proactive service questionnaire about social characteristics, including support from the organization, socialization, Questionnaire about the behavior and performance proactive service data analysis.Statistical test t (t-test) and statistical testing of F (F-test) statistical analysis of variance two-way (Two-Way Analysis of Variance) were statistically the sequence. (Hierarchical Multiple Regression Analysis)
.The results showed that 1. Find interactions between variables in future orientation - self control and high support from the enterprise. Affecting performance proactive service in small groups, including employees with a master's degree (P <. 05) 2.The interactions between variables of organizational loyalty and socialization Affecting performance proactive service in small groups, including employees older work 1-5 years and staff at the age 10 years. (P <. 05) 3.The interactions between the achievement motivation and perceived organizational climate affecting job behavior proactive service in subgroups. Include staff education master's and staff with a position Retention (P <. 05) 4.Search results to predict performance proactive service found that the variable 4 psychological variables. Be able to predict the performance of the staff proactive service customers include the 5.7 has predicted that matters is the support of the organization and perceived atmosphere in the organization. And in the subgroups by predicting the maximum in the male, the predictors that matters is the support of the organization and perceived atmosphere in the organization.Device Service without meeting predict important significant.05 when the variable characteristics of the social 3 indicators. The support from the organization, socialization, perceived the atmosphere in the organization. In a series of predicting the influence of the 2 control variable sequence 1 constant appears.14 has predicted that matters is motivation, attitude toward work, proactive service Perceived atmosphere in the organization. In the subgroup of all types can predict and increased. By predicting the highest increase in the male by a prediction that matters.Future orientation - self control, achievement motivation, support from organizations and climate perception in the organization. Predict increased minimum in the female by a prediction that matters is attitude towards work, proactive service