ค่าเฉลี่ยความคาดหวังคุณภาพการบริการ

The average service quality expectations are higher than the service quality recognition all aspects that have significant differences at 0.05 level that the statistics that are different than most is the response to the second service provider is reliable in service. The possibility of concrete in service To ensure people receive services and see out sympathy, respectively.

Average expectations for service quality, higher perceived quality of service in all aspects. Which is the difference statistically significant at the 0.05 level, which is the most difference is the response to the client, followed by reliability, trust in the service. The concrete in the service Giving confidence to the service. And compassion, respectively.

The average expected service quality is higher than perceived service quality in every aspect. The statistical significance of 0.05 which the greatest differences is the response to the client, followed by the trust in the service. Objectivity in service. Providing confidence to the client, and sympathy.