งานวิจัยนี้ทำเพื่อวิเคราะห์พฤติกรรม

In this research, to analyze the behavior of a group of clients that contact the Call Center that the Call Center contacts, these contacts have led to what one Call Center information analysis Process by conducting programs with Fuzzy Prom Disco and Miner to find out if the customer on each network, and each level of the Contact Center services which Call or contact what matters the most in each level, and customer behavior analysis for networks that each person has, how the behaviour by a Fuzzy theory Miner Mining Process with the ca database.Customer center, ll recognize each customer behavior, the network that connect the story. How often do make it through each level of network behavior and service point of the loop is a loop route, or there is too much work. In order to improve the work as a single process ends, or improve the service levels of the network that has the most came in contact.

This research was done to analyze the behavior of customers who contact the Call Center that customers contact the Call Center contact these came to nothing. The information Call Center of the analysis Process with Disco and Prom with Fuzzy Miner to find that customers in each network and each level contact Call Center in any service or contact What most. and that each network. To analyze customer behavior that people behave by making Process Mining theory Fuzzy Miner with call center customer database to identify customer behavior that each network level. To contact you about any behavior to indicate how often each customer network level. And providing a loop or a process, too. This improvement is a one-off process or improve services to clients on a network that has come in contact most.

This research was to analyze the behavior of customers who contact Call Center group customer contact, these Call Center called for by the data of one Call Center analysis program and Process DiscoWith the Fuzzy Miner to find that each client network and each level contact Call Center in any service or contact me about most in each level and network copyrightBy doing Process Mining model theory Fuzzy Miner with database call center customers, customer behavior can be classified each level network. Contact in any subject, often makes the behavior of each client network level.In order to improve the working process and one end or the improvement of customer service in the network with a contact as much as possible.