Report แสดง performace ของเจ้าหน้าท

Report shows each officer's performace against team officials and an average total of team officials and an average total of officials of another team and averages an overview and a given target (daily, monthly, yearly display. As a summary of the string, A summary of the wire transfer to IVR customer satisfaction measurement, the average duration of talk with plug, a summary of the long-running wire more than normal (the case), the log officer time out does not receive calls (not ready), A summary of the log against the number of strings that are the same, whether or not summary of customer satisfaction scores that transfer IVR, etc.

Report this performace of officers each year with the staff team and an average overall staff team and an average overall staff team and an average overall and target a given (shown daily, monthly, annual or Browse by. given time period) as a summary of calls received, outlining the number of calls transferred to the IVR to customer satisfaction, the average time spent talking to customers on the line, summarize the number of calls to take longer than normal. (the case), the amount of time officers can not log out cable (not ready), the log summary, compared to the number of calls received that are equal, SUMMARY customer satisfaction scores transferred to the IVR.

Report show performace staff each compared to the team's staff and the average of total and average total เจ้าหน้าที่ในทีม staff team and the average overall Target given (show daily, monthly and yearlyAs a summary, the wire receivingThe number of lines that transfer IVR to customer satisfaction evaluation, the Average time per line, used to talk to customers The number of wires used long than normal (the case), duration of log staff out calls (not ready)Summary of log compared with the line at that rate, Summary of the scores of customer satisfaction at the transfer IVR etc.