1.Control and Manage all job function and process between TLT and Field Collection Agency to ensure that all overdue account on hand (on FCA) are handle properly, align with P&P and effectively result including problem solving and cooperation within and outside CMD to support the department delinquency target
2.Knowledge and understanding of the work description
3.Responds to internal/external customer needs in a timely and courteous manner
4.Listens to the opinions and ideas of others
5.Consistently demonstrates integrity and high work standards