Customer Needs is the process of determining what and how a customer wants a product to perform. Customer Needs are non-technical, and they reflect the customers' perception of the product, not the actual design specifications, although frequently they are closely related. This chapter will cover methods of Customer Needs Identification, a case study, and some direct applications of identifying Customer Needs.-----The needs of customers is the process of defining and what customers want products that are required to perform. The needs of the customer, not technical, and they reflect the customer's perception of the product, not the terms of the actual design, though often they are closely related.
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