This is to acknowledge receipt of your letter of March 19, 2015 in which you set forth your reasons for canceling your purchase order.
I am very sorry about the misunderstanding between Warehouse and Shipping Department that led to this cancellation
and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.
As one of our valued customers, your satisfaction is one of our primary concerns.
Please accept our apology.