In order to grow and secure our company we are. We need to understand and meet the needs of most customers. Some companies do not take into account the needs of the customer that the customer wants. But to keep the prices of goods and services with lower prices. To attract customers, it is a wrong idea. The study found that most customers that the products and services to meet the needs of the customer. Over the decision to purchase a product just because it is cheap as well. And there are many factors that make these customers as incentives. Refused to pay money out of pocket as well. So we need to learn and understand the fundamentals of customer needs ensure that these customers want from them
examples of what the company should take into account
- customer service, everyone is expecting. They will get better service and meet the needs of their customers, so the company will be able to be the point. Exactly what the customer needs it. Companies need to understand and listen to what customers ask, or do what the customers want to come out and have a few mistakes itself
- simplicity. What causes the most customers stop buying goods or services from that company. All born from the frustration and complexity of trading with them. Therefore, the company should create or update the system in dealing with simplicity. So uncomplicated comfort to those customers itself
- support and backup. Many times, the services or products of the company have resulted in customer dissatisfaction. When this happens, what should companies do remember most is not the cause of why the error occurred. It is wise to listen to the problems of clients and provide an explanation to customers that there will be ways to solve this problem. And take steps to fix it quickly over (pulse Strategy 2015).
การแปล กรุณารอสักครู่..