Study results showed that the composition section, there are market factors, elements 7 factors with the highest factor weight each factor are the products on a variety of loans at lower interest rates, other banks about the location on Bank location contact.Top marketing campaigns about the Bank advertising through various media. The Faculty and staff about the employee personalities of trust. The service personnel about how quickly the credit approval and the physical characteristics of employee adequacy of service and calculated value of Ksiser-Meyer-Olkin (KMO), which is calculated is equal to any value greater than .05 .847 and closer to 1 conclude that existing data are appropriate to use Factor analysis technique of statistical test is used and Anlysis to approximate a Chi-Square distribution value Sig. = .00, which is less than .05, therefore, conclude that the variable factors are related, it is appropriate to use the Anlysis Factor technique.Keyword 1) loan service 2) factors that affect the use of services.
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