Kotkon Pao Suwan and faculty (2550 (2007): 13). satisfaction refers to the things that are supposed to comply with the requirement. Customer satisfaction is the result of a person's attitude, one which is a feeling of psychological sway with the human experience that we have gained more or less, and is feeling towards something which is going to be both positive and negative, but when it can meet your requirements or achieve a goal, it will have a positive feel. Backpack nokwam feel that satisfaction, but on the contrary. If anything, it creates feelings of disappointment, it will cause a negative sense of finality was not satisfied.
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