You should not reduce the yoi rules or punishment if they make the wrong rules. Otherwise, customers will no longer respect the rules and claimed that customers can do their work.
Yoy should not reduce or regulatory penalties if they abuse. Otherwise, the customer will not respect the rules and claim that other customers can do their own can do so.
Should not reduce a regulation or penalties if they broke the rules. Otherwise the other customer will not respect the rules and claimed another customer can ทำได้ตน can, too.