For example, the CFO Research (2,003) Report that I
referred to in Chapter 6 asks, 'what is your Return on Aggre-
Gate Investments in Human Capital?'. I Hope I have already
shown that this is not a Terribly Sensible Thing to expect
people to know or organizations. I'm certainly not against a
Broad understanding of Return, but I do not Believe that dis
tilling this down to a single METRIC helps. Help is what does
using an appropriate measurement Framework that enables
a Conversation About Aggregate Investments to be had, the
sorts of outputs that have been achieved, and the Financial
Return May that possibly be linked to this.
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