While we're talking repeated problems or Summary. Other parties may interrupt, to fix what we say matches what they really think or feel. Let us stop listening and start to say, until it has been determined that both parties agree and understanding After listening to the complaints until the end, then, we say it back that problem again in the form of our own. In. order to understand the problem from the point of view of those complaints that he was upset or unhappy about something.
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