Letter to Mrs. Josephine oetkhin, Francis to found the words to the subject officer. The customer does not get justice because the book flights with expedia thailand through application and payment successfully, but complainant not confirmed air ticket booking. A system error occurred, and then when the air tickets to travel the complainant back in flight (the airline Cathay Pacific), so buying a new ticket so. The complainant then asked for a refund, but the company denied.
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