This edition of the report, the cooperative is intended to optimize the storage of documents in order to reduce the length of time to search for a document, Customer Service Department, it is because of the Plan's various Port and there are multiple Port per 1 person responsible storage of documents that are not organized or not organized into categories, clear. Make the time to search for too long. Affect the length of time to answer the questions of the customer, the customer is not satisfied with the work in the cooperative book discusses the issues that arise are the problems in store. The lack of a category is clearly makes use of time for searching the document for too long a time. Because the document is not stored as a category, clearly. Search for document delay Find a document that could not be found when the delay came up will result in loss of a huge company. Because he was unable to answer customer questions, in time or in Realtime, so it introduced the principle of ECRS and arranged according to code (Part Number System) is used to store and efficiently as possible to reduce the length of time to search for a document. Results from the study showed that the efficiency of document storage. Reduce the length of time to search, Plan decreased 20 minutes or 66.67% of employees can answer customer questions quickly. Do not waste time in searching the Plan because formatting to ECRS and arranged according to code (Part Number System) to help in preparing the document, the document makes a search more convenient, and can reduce the duration of the document.
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