The customer is divided into 2 parts
external customers (External Customer) means the Buyer / product / service as the income
.Internal customers (Internal Customer) means the next process (Next Process or next person in line are our customers) recipients, our work to use. The impact of our work. As internal customers the quality and cost of
.Quality (Quality) is the properties / all the features typical of the products / services. (Characteristic), which can meet the needs of customers as specified.
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