Because the X 12 occurred at the GRBNA plant in the first place, so it will need to keep track of the status of the system, which is to close ticket cannot be made until confirmation is received from the.
The X12 is the first place where the plant GRBNA so must track the status of the system. It was also not possible to close ticket until you receive confirmation.
Because X12 happened at plant GRBNA first. So will need to keep track of the status of the system. This is also unable to close ticket until they are confirmed.