If an ISO to a satisfied customer, perform KPI, gathering information to make document management system they follow, or QP.This is deep details, everything depends on the routing, and the nature of the business.
If a company has ISO must complete the assessment of customer satisfaction, a KPI, QP or crawl to the document management system according to the job description, the other everything. Based on the line And the nature of the business
If a company with a ISO just do evaluate the customer satisfaction, KPI, crawl to do QP or the document management system.The job description and deep everything depends on the function and characteristics of the business.