Dear All, Coming closer the first-e

Dear All,



Coming closer the first-ever training class of White Belt (WB) SCBLIFE Excellence.



1. Training Venue: Gallery AB @ Nai Lert Park Hotel

2. Agenda: Topics we will cover in tomorrow training will be as per below.

Please ensure you arrive at the training venue before 9 o’clock because we invite one of our management to deliver the opening remark for the session.

3. Dress code: Business casual and ensure it makes you feel comfortable throughout a whole day training.



Note: Refreshment and lunch are provided.



Looking forward to seeing you all.



Best Regards,

Your SCBLIFE Excellence Team



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Agenda of the Day:



Time Start
Time End
What

8:30
9:00
Arrival of participants

9:00
9:10
Welcome

9:10
9:30
Ice breaker

9:30
9:45
Introduction of SCBLIFE Excellence

9:45
10:20
What is SCBLIFE Excellence?

10:20
10:35
Coffee Break

10:35
11:00
SCBLIFE Excellence Methodology

11:00
12:00
Phase 1 : Scoping



- Project prioritization



- Create project scope



- Service Quality and VoC



- CTQ Tree

12:00
13:00
Lunch

13:00
14:00
Phase 2 : Catching current stage


- SIPOC



- Process Map



- Where to measure?



- Measurement Review Sheet

14:00
15:30
Phase 3 : Basing fact and solution



- Fishbone Diagram



- Pareto Analysis



- Multi-Voting



- Impact/Effort Matrix



- BFSM

15:30
15:45
Coffee Break

15:45
16:05
Phase 4 : Lean and Sustain



- Operational Dashboard



- SOP

16:05
16:45
Team Examination

16:45
17:00
Conclusions

17:00

Participants leave

ผลลัพธ์ (แอฟริกา) 1:

Beste almal, die heel eerste nader klas Wit gordel opleiding (WB) SCBLIFE Uitnemendheid. 1. Opleiding Plek: Gallery Nai LARM Park Hotel AB @ 2. Agenda: Onderwerpe ons sal dek in Training Môre sal per hieronder. Maak seker asb Jy kom by die lokaal opleiding voordat 9:00 Omdat ons nooi Een van ons bestuur te lewer om die Opmerking vir die opening sessie. 3. Drag: Besigheid Informeel en gemaklik regdeur seker dit laat jou voel 'n hele dag Opleiding. Nota:. Verversings en ​​middagete dien verstande is sien daarna uit om julle almal. Beste wense, Jou span Uitnemendheid SCBLIFE **********. ************************************************** ************ Agenda van die Dag: Begin Tyd End Time Wat 08:30 09:00 Aankoms van die deelnemers 09:00 09:10 Welkom nege tien 09:30 ysbreker nege dertig 9. : 45 Inleiding van Uitnemendheid SCBLIFE 09:45 10:20 SCBLIFE Wat is Uitnemendheid? 1020 vm 10:35 Blaaskans 10:35 11:00 SCBLIFE Uitnemendheid Metodologie 11:00 12:00 Fase 1: Bestekopname - projekprioritisering - Skep projek. omvang - Service Kwaliteit en vanVOC - CTQ Tree 00:00 13:00 Middagete 13:00 02:00 Fase 2: Vang huidige Stage - SIPOC - Proses Map - Waar om te meet? - Review Fiche Meting 14:00 15:30 Fase 3. : Baseer Feit en Oplossing - visgraatdiagram - Pareto ontleding - Multi-stemgeregtigde - Impact / Poging Matrix - BFSM 15:30 03:45 Blaaskans 15:45 16:05 Fase 4: Lean en te handhaaf - Operasionele Dashboard - SOP vier vyf namiddag .. 16:45 Team eksamen 04:45 05:00 Gevolgtrekkings 17 uur Deelnemers verlaat.