Service standards with a commitment by the organization to ensure a certain level of service to customers. These are often located in areas such as communications, access, timeliness, interactions between staff and clients, and cost. For example, answering phone calls within six rings nine times out of ten may be a standard. In line with the high standards of service. Customers do not want great performance one day and lousy the next. Customers are demanding an answer on the first ring and trapped in it. 'Voice mail jail' for ten minutes will not be considered average. 'Good service is delivered.
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