Speaking of features, performance, or display the expectations of customers. basic Features Or is expected to become a significant feature that represents a fundamental priority of the worth mentioning. The third surprise and delight features. This is beyond the expectations of customers. Kano measure customer satisfaction. Perceived feature; Grades according to customer needs and determine the level of satisfaction. Assumption Assumption, the roof is a popular customer satisfaction does not always work fully under way. Products or services, or in other words, would not lead to high satisfaction to all the features of your product or service.
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