2. Social Conversation (or social media management) is a tool used for managing multiple social media; For example, we have a channel of communication with the customer on a Facebook Fan Page, Twitter, and Youtube Instagram if we want get questions or comments from different sources. We must be open to each channel. The system can collect social conversation, questions, or opinions from various channels to the same channel and also has to answer to the other channel. In addition, the system also provides a social conversation in other reviews, such as posting the same message to multiple channels, talk to the fans. To set the time posting messages Keep track of how long it will take to make each of those questions a fan page, and much more.
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