3. Responsibilities front desk. (Responsibility of Front Office Department) responsibilities of the front office may be split into two main issues is responsible for the service desk directly. This is the duty of the staff in the front office. By working on reception (Front Desk) and staff working in the reception hall (Lobby), which employs baggage (Bell Person) doorman (Door Person) staff, guest relations (Guest Relation) The second issue is the duty. in coordination (Coordination) with other departments so they can split the responsibilities of the front office as 3.1 PR (Public Relation) front desk staff must be knowledgeable about the hotel as well. The details about the property yield (Product) of price (Price) of products and rules. Hotel guests get ready to release it. Or if the guest is asked to answer without waiting for the guests. PR will impress guests have part. Guests may also be interested in the services of the hotel and told the others. (Word-of-mouth) to serve the public. All employees of the department, whether the reservation desk phone baggage handling financial front door open or guest relations. Can do all The hotel has a good service to training. Or a manual distributed to employees of the hotel. To promote effective However, publicity and You must be in the nature and scope of the right. Do not become overly exaggerated or 3.2 reception (Reception) front office staff will always be welcome. The guests who stay in hotels. Or third parties in the guest room. Staff will have to work quickly, accurately and efficiently. With courtesy and hospitality is magnificent. It is the duty of the hostess (Receptionist) in particular, but other employees also participated in the act with the same staff as baggage. Or Guest Relations The Guest Relations staff Usually assigned to serve important guests (VIP).
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