Thus, the study of "needs" and "habits" as a response, the customer has the impression in the company. Creating satisfaction in the products and services to customers continuously is considered to lead to more revenue in the future, or is the creation of long term sales. Create strategic competitive advantages Increase opportunities for business growth. Reduce the loss of the old customer base, and current customers. Reduce marketing costs. After sales service our example is to send the message "happy birthday" is also one of the after sales service is profoundly impressive, because customers feel that the company cares for every detail. Also do not forget that the company's growth and progress, because our customers trust trust in the company.
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