Further to concern, please allow us to action after receiving housekeeping room status report on 24 & 25 November, 2015
During the course of the investigation . Furthermore, all persons that had access to your guest room in the time period in question had been investigated, yet no conclusive evidence of any wrongdoing could be identified.
As we understand that the investigation process in your reported alleged loss of the money from your room may have caused you inconvenience, we would like to rebate two-night sur charge to the one Bedroom Sala Pool Villa at THB 9,496net from your hotel billing to add some comfort to your experience at our resort.
Please understand that this gesture of goodwill does not in any way indicate an acceptance of liability in the above mentioned inconvenience and by accepting this gesture; you consider this situation resolved to your satisfaction and has agreed not to take any further steps after your departure from the hotel.