Customer satisfaction is a feeling pleased or disappointed customers due to the comparison of actual performance of the products or benefits of a product that actually occurred perception manually. What the customer expected levels of customer satisfaction will be great. If the benefits he received from actual product exactly what he expected. If the performance of the product is as expected, customers will be satisfied. Customers are bound to be loyal to the brand is the brand, many companies try to produce goods more efficiently. Working directly with the customer expectations to achieve maximum satisfaction.
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