If we do not book, the case loan will be 'in transit' status. That means even if customer wants to, make payment he / she. Will not be able to do it.
There are two possible way to the incident: -
1. Approve, the case collection will follow up. In case of default. Customer are flagged as' fraud 'in Fraud database. It is important to consider the fact that: -
.- It 's the real customer who apply the loan for himself. For this case it is, not that someone pretending to be, customer.
- For, this case branch staff should not proceed the case when customer bring in new income document. However staff process,, The case without re-affirming with CAU.
- Money had been disbursed and Branch had already made the attempt to recall money. But unsuccessful.Customer also declaring intention to pay.
2. Treat this as operational loss in case, such, will business need to explore. On the logistic.
, K.Woravat please supplement on Fraud perspective Ka.
.
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