Because today Customers made by the airline to come up because they are quick and convenient. Today, there are hundreds of airlines around the world. Many airlines have had to compete to attract passengers to use the service by the Customer satisfaction survey, the researchers studied aviation is very important to our future. The research on this flight, so we understand the behavior of the passenger Study customer behavior expectation, Customer Requirement to To be able to identify the current performance to designate target, To close the gap between what customers think and the service provides think so to. adapted to the continual improvement of the quality management system. For example, In class room, teacher have teach me about TCSS (THAI Customer Satisfaction Survey) of Thai Airways. They have marketing in house research to measure customer satisfaction around pre-. flight and during-flight by TCSS Methodology.
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