According to the customer's payment account is wrong. The company wants the document to be proof in money transfer by night. Like this: 1. Mail the refund amount and justification clarification of the payee bank.
As the customer can transfer money to the wrong account, we need documents to evidence the transfer of the money back. 1 letter requesting a refund by reason. And specify the amount Beneficiary Bank
As the customer can transfer the wrong account. The company need documentation as evidence to transfer back the money as follows: 1. A letter requesting a refund. The reason and enter the bank payee.