Customer Relationship Management is to manage relationships with customers, which refers to how we will manage the client has felt an affinity with the product, service or organization on our customers, they have ties in well with us, and even customers. He does not plan to change the product or service makes us a solid customer base and bring stability to the company. Therefore, to know the status of ties with customers that require observation of customer behavior, and to analyze the behavior of customers associated with our marketing strategy.
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