Dealing with customer complaintsCustomer complaint policy development efficiency by:• Considering how powerful you are handling complaints.• Involving employees in the development of a complaints management system.• Deciding who will handle complaints.• Writing down the complaints handling procedures.• Making a standard complaint form• Making sure that staff training in problem solving and complaint procedure.• Displaying signs telling you that you are welcome to the complaints about the quality of the original product or service.• Clearly, consultants, customers, where and how they can report a problem.• Making sure that your customers can report a problem to you at any time.• Recording all problems and complaints• Trialling the system, and the use of customer and employee feedback to improve duration.
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