If the benefits to be obtained from the use of a new product or service is less than the original, may be made to the customer, they will lack motivation to switch to a new product or service.
If the benefits to be gained from the use of products or services is less than the original, may be that customers would lack incentive to switch to a new product or service.
If the benefits to be gained from using the products or services is less than the original, new May make the customer will lack motivation to change to the product or service