1L insite team with functions can support user system used insite directly work in the Urgent case Incident case,,, Routine Monitor Process, and Change. And be responsible for preparing data by running script ready.The team's work 1L insite must solve basic problems obtained from the user. If resolve not to bring to 2L insite continue.? Then have to notify the state to user note in the following order.And every week there will be a meeting, summarize the work each week, with customers NXP. The team's work ต้องรองรับ support user for 24 hours. There are 2 period is from the 7 a.m. to 19.00 PM and from 19.00 PM to 7 o'clock in the morning.The team's work 1L insite will work 4 holiday 2 days. If there is a problem or busy must inform the agent NXP is superior. And let the team to know.
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