The method of assessment, a comprehensive customer service questionnaires, observing group discussions and interviews. The questionnaire is a tool to collect and record information by asking for a list of questions regarding specific problems. This method is typically used to collect the information is fact data gathering concern with fundamental attitudes and behavior analysis of satisfaction of the people and the basic information. The advantages are the ability to control many people widely at low cost and is easy to adjust. But the disadvantage of the lack of accuracy and truth of the information. Of note is the process of seeing and listening to with whether it is a command or order notice. It is a benefit that is flexible and understand the response via oral negative time and resource intensive process that gathers a group of numbers, or a small group of people will discuss the topic discussion, there is no administrative skills. The advantage is that the reactions of customers, measuring is easy. The disadvantage is that it is not, as a result, according to an interview of individuals. The interview is the process of collecting information by listening to the people or the individual must face to face or over the phone. The advantage is to the screening, or to capture the emotion. The disadvantage is the cost and the quality of the data the strengths of CRM came from studying and creating value for customers and build customer loyalty at prospectives are looking for new customers and profits. In addition, the technology that stimulates strength CRM CRM is also flexible, it can adapt to other tools. Stars Stripes bug is the lifestyle of people in the current premium on their lomnok and eco-friendly products and the customer service and the service of their relationship.
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