Or what a customer receives from the service can be measured as the measurement quality of products (product quality), best quality, functional (functional quality) is related to the evaluation process.
Or what customers get from that service. It can be measured as an assessment of the quality of the products (product quality) the quality functional (functional quality) is related to the process of evaluation.
Or what the customer received from service. It can measure the same evaluation quality of products (product quality) and functional quality (functional quality). It is associated with the process of evaluation .