General success factors related to internal (project team) and external (project to organization) communication as
reported by practitioners include: setting appropriate expectations; communicating with all affected parties; using
multiple means of communication to reach multiple audiences (e.g., email is fast, efficient, self documenting and
relatively nonintrusive; face-to-face communication is vital for teamwork and collegiality111); providing advance
accurate notification of changes allowing time for users to move past an emotional reaction prior to initiation of the
change; providing project members with immediate and full-time access to project managers; frequent, regular
progress report meetings with directly impacted users; frequent, regular meetings with project managers to discuss
developments and tactical concerns; offering opportunities for private communication as appropriate; project-wide
meetings at important milestones; and regular unbiased reporting of project progress.