Due to the development of logistics in addition to a focus on customer satisfaction and service was good business, but also to focus on developing the ability to stand out above the competition rather than competitors. it must be characterized in that customers can get to know them and this section discusses the evaluation of the operations associated with the volume of customers:
- the complete order. Measuring the complete order a measure of operational logistics services that the Company will have the complete order has meant that all activities in the system or in the logistics are. must be carried out smoothly and completely the same as the order is complete, it will happen by starting business orders check whether there is enough inventory to sell or deliver the picking, packing boxes to send. customers properly
- implemented completely. The measure achievement in customer service as measured by packing the lower costs of serving customers to reduce freight costs to customers reduce the cost of customer orders reduced its accident rate of Woodstock. For payment and reduce the waiting customer result from measurements such acquisitions, the Company saw service levels to their customers and can bring development and improve customer service further
- satisfaction. Customer The measure of order completion and operation of the activity is a measure of the logistics operations of the Company, which is a measure of internal organization, but the measurement of customer satisfaction in this measure attitudes. Customer feedback on the implementation of logistics or providing logistics enterprise that can meet the needs and expectations of customers at any level. Therefore, measurement of customer satisfaction is measured by the expectations, needs and perceptions of customers, which will gauge the attitude of customers towards logistics services in various dimensions of governance can also be evaluated from. The sense of customer service evaluation of the Company compared with other assessment methods, such customers will ever need or use the services of the Company and its competitors.
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