Customer Relationship Management or CRM is a business strategy to build long-term relationships with customers. Learn the different needs of customers. And meet the needs of its customers. Or services to fit each client's most
Customer Relationship Management enables organizations to enhance relationships with customers. Increase revenue, reduce expenses. In particular, the cost of acquiring customers. And increased customer satisfaction (Customer Satisfaction) by creating processes and product development based on customer needs, the number of operators. The rapid increase in current can approach to customer relationship management as important guidelines for handling system management and standardize the work of companies such as gathering information on customers, dealing with communication channels and. develop products and services to satisfy what customers want.
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