Senior management executives and the top must be the sponsor and champions. They need to ' walk the talk ' ownership of the process to communicate and make a start on a standard will be highlighted and all employees in a meeting.Each service must have a high standard of management of the owner responsible for the delivery of services. Performance compared to the standard is usually a feature of each of the annual review.Owner, the management will also have powers in the process and other changes to improve operating efficiency, but there is no copyright on ideas so that all employees should be supported to provide recommendations for improving performance.
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