Bringing the concept of research senokrop this is offered on customer relationship management: CRM & e-CRM CRM Activity Process Capability that affects the performance of the customer relationship, and affect the performance of the company and also the study of Knowledge Management, including Customer Orientation factor is why Customer-Centric Management System Technology that affect the customer relationship management, which is the study of conceptual framework in research of the relationship of these variables. Still have to develop a hypothesis and verification is made.
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