CRM is concerned about information technology in the development of software used to attract customers. Building relationships with clients such as CRM software, websites, etc. help your customer database management and data analysis as a way to keep in touch with customers. Social media is an organization that has gained popularity is starting to focus on creating a dialogue and building relationships with your customers through social media. We brought the problem to the one offered by this focus on social CRM , social CRM to create customer relationships in the social media tools that are starting to come as a supplement to managing customer relationships traditional society. CRM to create customer relationships in social media. To communicate and share information quickly. It also meets the needs of our customers. Helping to communicate and build relationships. To do this, organizations can respond to private clients through the online world. To communicate and share information quickly. It also meets the needs of our customers for customers is the goal of Social CRM is a customer of the society, of course. The characteristics of this group is to get more customers through social media such as Facebook, Twitter and Google, and give priority to those news. Learn about new products via social media. Trust Welcome to your own social to exchange and comment on other social media are always looking for more information related to the information that has been serving the needs of their own often. comments both positive and negative, about the items that are being used. At the same time, they expect to have the opinion of a share or a question that has to unfold, customers can place the channels and an unlimited number of cyber only to the customer as the customer is important. and how the service organization's online customer service was fantastic. To encourage customers to solve their own problems, allowing customers to search. The data from your business quickly and easily without having to contact the company directly to your customers will feel more comfortable answers, without any time limit.
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