1. the format for research. This research There is an education research, practice (Action Research) is the primary source for the collection of information from passengers and airline employees Thailand smile by using the query type, users topkrok data manually (Self-Administered Questionnaire).2. defining the population and sampling Demographic. The population in this research is that those who use the services of the airline's markets, Thailand smile. In specific target groups by a set of customers who are buying the tickets, and the wait time on airport. Suvarnabhumi during June to September, and 2559 2559 (2016) Thailand airline employees smile.
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