Even though we are in the business of good flawlessly or preparing defensive problems waiting, hard to make everything perfect, and even more difficult to make everyone satisfied all the time. The problem occurs regularly on the level within an organization, such as employees, unhappy or feel that they have not received fair enough, until the company decided to appeal to the containing an issue when a customer does not receive the goods or services as good as expected. Therefore, it is the customer's complaint problem management step 4. As follows: 1. open mind listen to explanations that intend to issue or complaint. Another chance to talk things out in ensuring to the fullest, without interruption, and judge. I don't want to interrogate the accuracy problem. 2. review of the problem in order to communicate, understand, we stop listening and start new words until it is concluded that both parties understand and agree. This process is a very important step to understand the real problem will lead to solutions that match point. 3. some of the ways he comes to mind, we listen and understand the problem at the other end with out the real sympathy may be expressed using words of understanding and sympathy 4. track fever. Planning and reporting problems to the relevant authorities with the power to solve problems, and progress reports.
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