2. to guide planning and defining strategies to improve the services of the mobile service provider compliance and responding to user satisfaction, service, mobile phone.
2. To guide the planning and formulation of strategies to improve the services of the mobile telephone service and consistent response to the satisfaction of users of mobile phones as possible.
2. To guide the planning and strategy in improving the service of mobile phone service providers, consistency, and respond to the satisfaction of the mobile phone user to have the most.