1. Do not let clients go unpunished We must find a way to change the groups of interest to customers, whether they are walking through the storefront. People who call for information People who visit the store or point of sale. People who saw our advertisement in the press. But the question is, "How to change a group of people interested in this. So are our customers? "If we try to keep all information may be found at the store visit or phone. The question then arises buyout accounted for about 10-15 percent of revenues. The other group will be monitored for 2-3 times more than the customer is willing to buy it. This could be another sales rose 15 percent in both groups was about 25-30 percent, so our job is. "Do not let clients go unpunished Hold it tightly around "for the group, we must find a way to keep the customers coming directly to impress. And purchase decision immediately, and the second group has not yet decided if the buyout does not matter. We just have to provide information to customers to provide the best, but to be in no hurry to sell, too. Should keep the name, address, telephone number and e - mail so that we can follow. I tried to change the group's interest to become a customer, we have two. Change the time customers are repeaters When customers buy our product, since it is a great opportunity for us. Can offer a product or something that is more beneficial to trailers with so-called "enhanced opportunities to generate revenue," such as a mobile shop. When customers purchase mobile We also sell pouch cell battery, Bluetooth headsets, chargers, batteries, etc., or a coffee shop selling cakes, bread, milk, fruit juices with added. Because general Purchasing behavior will be the first or the first. Always difficult or take a long time to make a comparison value. It is easy to purchase a second very important point is to create an emotional buy-in to the customer. The customers Buy a lot of pieces that are more likely to buy again, or as a regular customer. If you compare the sales of stores selling poor will find stores selling it has sold more than half a beauty salon frequented by regulars are regulars. Knowing that customers will come every two weeks to ask the customer that this Sunday will be a day to prepare special services. This is a day or a weekend better be reserved in advance for an appointment, which represents a conscious effort. Or even a retail store in the village. Remember the regulars in the village came to buy out everybody. Customers that have purchased anything in a week. The phone will ask the customer if needed. Silk goods more To send them home There are a credit to regular customers come for a week's pay. If this service is not guaranteed that the customer does not escape me 3. Change a regular customer. "Fan" to trust one another. Supporting business and tell them to acquaintances. Entrepreneur or business owner. Customers will need to focus on that. "Customers are the assets" of the company or the customers like. "Golden Goose to create revenue for. Owners (businesses) are endless. As long as the customer owns (Golden Goose), its own as well, "or compare with that academic language. "Value of Life (Life Time Value: LTV)" If we take care of customers, friends or couples interested customers there as well, it will be with us forever. For example - restaurant customers dining at restaurant 2 times per month 1,000 baht, equivalent to that in a year we get revenue from customers is 24,000 baht if you shop with a client who is a fan for a 50. People will have a certain income per year, 1.2 million baht ever - sports club membership fee of 5,000 baht if you have a membership of 200 people, you will earn each year one million baht bed to see you. casual - a coffee shop with a customer fan who drink coffee on a weekly basis four glass by glass at 60 baht a year, you will earn from this to 12,480 baht if this store has customers who are fans. Genuine some 100 people will have revenues of about 1.2 billion baht per year, etc. 4. reconcile the old customers of the main reasons that customers keep coming back to is there are two reasons First, the customer is not satisfied with the product or service. We finally disappeared, so will probably require a little more effort because the majority comes from. Why not polite staff The service did not impress Not fulfilling promises. Owners or managers should contact the customer themselves. Call to mind disruption Via e - mail or send a letter signed by apologizing to customers. The responsibility for what happened. Along with offering goods or services they have purchased used. Special prices To apologize Which brings us back to this segment. And it is likely that these customers will become. A fan in the future The second is the lack of contact or follow-up from us. To draw customers back to it, we should offer a privileged few, such as during the day can be purchased for 50 percent, or if a new product. Try it out first or make available for free. There may be joint activities to refresh your memories back to 5. Activities include building relationships among our loved ones. Customers bring friends, acquaintances or relatives come to us, such as cosmetic products. Event makeup from a professional makeup artist. Drinking milk products Camp for children less intelligent members of the members. Friends tell friends (Member Get Member) or customers recommend friends or acquaintances a list of three references with permission to present its recommended list. These methods will Allows us to expand our customer base significantly , however. Any strategy To be set on the basis of the great minds of the customers. Do not try to pretend to be nice to customers. Should reflects a consistent and sincere. Customers and employees to make the business grow.
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