An important factor is essentially a business unit in a corner of the current customer's quality service (Service Quality) that offer service providers and deliver impressive of service excellence to customers in order to create results from the delivery of services to clients, get satisfaction. (Customer Sastisfaction) and good relationship to customers (Customer Relationship) as well as to encourage these customers coming back to buy goods or services continuously. (Customer Retention), as well as to create a long-term relationship with customers and causing the devotion with our goods or services forever. (Customer Loyalty)
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