To solve the problem is through employee training, the company must cope with this situation, have the gift of a free drink, a discount on the next flight to minimize the stress to the customer and say excuse me.
The problem is that the companies must train employees to deal with such situations. The gifts are delivered to customers as a free drink. Discount flight times To reduce tension and to customers with an apology.
Problem solving is the company to staff training to cope with this situation. The giving of gifts to customers such as free drinks, discount flight times.